Shipping policy

1. Purpose of This Policy

This policy outlines our procedures for order dispatch, delivery times, shipping fees, and customs for all purchases made via linenbuy.com. Our goal is to ensure every parcel reaches you safely, efficiently, and beautifully packaged.


2. Order Processing & Production

  • Order Confirmation: You will receive an automated acknowledgement email immediately after placing your order.
  • In-Stock Items: These are typically dispatched within 1–5 business days.
  • Made-to-Order Items: Production timelines for specific items (e.g., linen garment and storage bags) are listed on each product page.
  • Split Shipments: Orders containing multiple items or different fulfillment types may arrive in separate parcels.


3. Shipping Rates & Delivery Times

We ship from our studio in Lithuania using reliable carriers like FedEx (International Priority/Economy) and Tracked Post.

  • Europe: Shipping from €6.00. Free Shipping on orders €50+. Estimated delivery: 3–5 business days.
  • US & Canada: Shipping from $25.00. Free Shipping on orders $150+. Estimated delivery: 5–8 business days.
  • Australia & NZ: Shipping from €15.00. Free Shipping on orders €150+. Estimated delivery: 5–8 business days.


4. Delivery Obligations & Your Rights

We adhere to EU Consumer Rights standards to ensure a transparent shopping experience:

  • Delivery Deadline: We are committed to delivering your order within 30 days unless a different timeframe is agreed upon (e.g., for made-to-order products).
  • Handcrafted Items: For these items, the total delivery period equals the production time plus the shipping transit time.
  • Late Delivery: If we fail to deliver within the agreed timeframe or the 30-day limit, you may grant us a reasonable extension. If delivery is still not made, you have the right to cancel for a full refund.
  • Essential Deadlines: If a specific date was agreed as essential (e.g., for a time-sensitive event) and we miss it, you may cancel and receive a full refund immediately.


5. Customs, Duties & Taxes

  • Responsibility: International customers are responsible for all import duties, taxes, and handling fees levied by local customs authorities.
  • Refused Deliveries: If a delivery is refused due to customs fees, we reserve the right to deduct return shipping costs and associated administrative fees from your refund.


6. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel’s progress.